Shipping Policy
Last Updated: November 30, 2025
Thank you for shopping with [Your Store Name]. We’re committed to ensuring your order arrives safely and on time. Please review our shipping policy below for details on our delivery process, timeframes, and related information.
1. Shipping Locations
We currently ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. Territories.
At this time, we do not ship internationally.
2. Processing Time
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Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive a notification when your order has shipped.
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During high-volume periods (such as holidays or sales), processing times may be slightly longer.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping Method |
Estimated Delivery Time |
Cost |
|
Standard Shipping (USPS / UPS Ground) |
3–7 business days |
$5.99 or Free on orders over $50 |
|
Expedited Shipping (2-Day) |
2–3 business days |
$12.99 |
|
Overnight Shipping |
1 business day |
$24.99 |
⚠️ Please note: Delivery times are estimates and may vary depending on carrier delays, weather conditions, or other unforeseen factors.
4. Shipping Restrictions (Fragrance Products)
Due to FAA (Federal Aviation Administration) regulations, certain fragrance products containing alcohol are classified as hazardous materials (HAZMAT).
As a result:
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Fragrance orders may only be shipped via ground delivery (no air or expedited shipping).
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We cannot ship fragrance items to P.O. Boxes, military (APO/FPO/DPO) addresses, or outside the continental U.S..
5. Order Tracking
Once your order has shipped, you’ll receive a confirmation email with a tracking number.
You can track your shipment directly through the carrier’s website.
6. Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected delivery window:
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Please contact us at [your email address] within 7 days of delivery (or the estimated delivery date).
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We will investigate the issue with the carrier and arrange a replacement or refund as appropriate.
7. Incorrect Shipping Information
Please double-check your shipping address before finalizing your order.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
8. Order Changes & Cancellations
Once an order has been processed or shipped, it cannot be modified or canceled.
If you need assistance, please reach out immediately to [your support email/phone].
9. Contact Us
If you have any questions about shipping or delivery, please contact our customer service team:
📧 order.perfumecity@gmail.com
📞 +1 2095 181 585
🕐 Monday–Friday, 9:00 AM – 6:00 PM (EST)