Return and Refund Cancellation Policy

Return and Refund Cancellation Policy

 

Last Updated: November 30, 2025

Thank you for shopping with [Your Store Name]. We value your satisfaction and strive to make your shopping experience as enjoyable as possible.

Please read our policy carefully to understand how returns, refunds, and cancellations are handled.

1. Eligibility for Returns

Due to the nature of our products (fragrances, skincare, and cosmetics), we maintain strict hygiene and safety standards.
 For this reason, returns are accepted only under specific conditions:

You may request a return or replacement if:

  • The product arrived damaged, defective, or incorrect.

  • You received an item that was not ordered.

  • The product was expired or leaking upon arrival.

To be eligible for a return:

  • You must contact us within 7 days of delivery.

  • The product must be unused, unopened, and in its original packaging.

  • You must provide photo evidence of the damage or issue to help us process your request quickly.

⚠️ For health and hygiene reasons, we cannot accept returns for used or opened items — including makeup, skincare, or fragrance products.

2. Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Opened or used products

  • Fragrances shipped via ground-only delivery

  • Gift cards or promotional items

  • Sale, clearance, or “final sale” products

3. Return Process

To initiate a return:

  1. Contact our customer support at order.perfumecity@gmail.com within 7 days of receiving your order.

  2. Provide your order number, reason for return, and photos (if applicable).

  3. Once your return is approved, we’ll send you a Return Authorization Number (RMA) and shipping instructions.

  4. Securely package the item and send it back to the address provided.

Unauthorized returns or returns sent without an RMA number will not be accepted.

4. Refunds

  • Once your return is received and inspected, we’ll notify you by email.

  • If approved, your refund will be processed within 5–7 business days back to your original payment method.

  • Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or wrong item).

  • Depending on your bank or card provider, it may take an additional 3–5 business days for the credit to appear in your account.

5. Exchanges

We only replace items if they are defective or damaged.
 If you need to exchange a product for the same item, please contact us at order.perfumecity@gmail.com.

6. Order Cancellations

  • Orders can be canceled within 12 hours of placement, before processing or shipment.

  • Once your order has been processed or shipped, we cannot cancel it.

  • To request a cancellation, please email order.perfumecity@gmail.com with your order number and reason for cancellation.

7. Damaged, Missing, or Incorrect Items

If your package arrives with missing, damaged, or incorrect items, please contact us within 48 hours of delivery.
 Provide photos of the package and products so we can quickly resolve the issue.

8. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to our error.

  • We recommend using a trackable shipping method to ensure your return is received safely.

9. Contact Us

If you have any questions or concerns regarding your return, refund, or cancellation, please contact our support team:
 📧 order.perfumecity@gmail.com
 📞 +1 209 518 1585
 🕐 Monday–Friday, 9:00 AM – 6:00 PM (EST)